Terms and conditions of purchase
TERMS AND CONDITIONS OF PURCHASE
1. General Provisions
1.1. These Terms and Conditions of Purchase and Sale (hereinafter the “Terms”) are a legally binding document that sets out the rights, obligations, and responsibilities of the Buyer and the Seller when the Buyer purchases goods in the online store or at a physical store.
1.2. The Seller reserves the right to modify, amend, or supplement these Terms at any time in accordance with applicable legal requirements.
1.2.1. The Buyer is informed about the Terms on the online store’s website or, for physical purchases, in the store premises.
1.2.2. The Terms in effect at the time the order is placed apply to the Buyer’s purchase.
1.3. The right to purchase goods from the online or physical store is granted to:
1.3.1. natural persons of legal age whose legal capacity is not restricted by court order;
1.3.2. minors aged 14 to 18 with parental or guardian consent, unless they independently manage their own income;
1.3.3. legal entities;
1.3.4. authorized representatives of all persons listed above.
1.4. By confirming the Terms, the Seller also guarantees that, pursuant to Clause 1.3, the Buyer has the right to purchase goods.
1.5. A contract between the Buyer and the Seller is deemed concluded:
– for online purchases – once the Buyer adds products to the cart, specifies the delivery address, selects a payment method, agrees to the Terms, and clicks the “Confirm Order” button;
– for physical store purchases – once the Buyer places and confirms the order and selects a payment method, and the Seller indicates the production/fulfilment term.
1.6. Each contract concluded between the Buyer and the Seller is stored electronically in the online store system, or in a designated location for in-store purchases.
2. Personal Data Protection
2.1. Personal data processing rules are set out separately in the Privacy Policy and Cookie Policy.
2.2. By registering and ordering goods, the Buyer undertakes to keep login credentials confidential and not disclose them to third parties.
3. Buyer’s Rights and Obligations
3.1. The Buyer has the right to purchase goods in accordance with these Terms and other policies published by the store.
3.2. The Buyer has the right to withdraw from the purchase agreement with the Seller within 14 (fourteen) business days from the day of delivery by notifying the Seller in writing (by email and indicating the item to be returned and the order number), except where withdrawal is not permitted under Lithuanian law (e.g., custom-made items such as tailor-made garments or accessories). More information: http://www.vartotojucentras.lt/istatymas.php?id=1038.
3.3. The right of withdrawal under Clause 3.2 applies only if the goods have not been damaged, used, or substantially altered in appearance.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price.
3.5. If any registration details change, the Buyer must promptly update them or inform the Seller.
3.6. The Buyer must not transfer login data to third parties. If login data is lost, the Buyer must immediately inform the Seller using the contact details provided in the “Contacts” section.
3.7. By using the goods, the Buyer agrees to these Terms and undertakes to comply with applicable laws of the Republic of Lithuania.
4. Seller’s Rights and Obligations
4.1. The Seller undertakes to ensure appropriate conditions for the Buyer to use the services provided.
4.2. If the Buyer attempts to impair the stability and security of the online or physical store or breaches obligations, the Seller may immediately, without notice, restrict or suspend the Buyer’s access or, in exceptional cases, cancel the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s right to privacy regarding personal information provided when ordering goods.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5. Ordering, Prices, Payments, and Terms
5.1. The Buyer may place orders in the online store 24/7; in the physical store – during working hours.
5.2. For online purchases, the contract takes effect when the Buyer clicks “Confirm Order” and the Seller confirms by email; for in-store purchases – when the Buyer submits and confirms the order and selects a payment method, and the Seller indicates the production/fulfilment term.
5.3. Payments may be made via Swedbank, SEB, Luminor, Citadele, Šiaulių Bankas online banking. Payments are processed in euros (EUR) via MakeCommerce.net, Stripe, PayPal, Klix (Citadele), and Shopify Payments. All processors operate under PSD2 requirements ensuring customer and data protection.
5.4. Product prices in the online/physical store and in the order are indicated in euros (EUR).
5.5. Payment methods:
5.5.1. Electronic banking – advance payment through the Buyer’s online banking system. Security is ensured by the respective bank as all transactions occur in the bank’s system.
5.5.2. Bank transfer – advance payment by transferring funds to the store’s bank account.
5.6. The Buyer undertakes to pay for the goods immediately. Order processing and delivery timelines start after payment is received.
6. Delivery
6.1. When selecting delivery, the Buyer must provide an accurate delivery address.
6.2. The Buyer undertakes to accept the goods personally. If the goods are delivered to the specified address and received by another person, the Buyer may not raise claims regarding delivery to an improper recipient.
6.3. Goods are delivered by the Seller or an authorized representative (courier).
6.4. The Seller delivers within the timeframe indicated in product descriptions, but no later than 30 calendar days. If delivery is delayed, the Seller must promptly inform the Buyer and indicate a new delivery date. The Buyer may accept the new date or unilaterally terminate the contract and request a refund.
6.5. The Seller is exempt from liability for delays if goods are not delivered on time due to the Buyer’s fault or circumstances beyond the Seller’s control.
6.6. The Buyer must immediately inform the Seller if the parcel arrives with damaged packaging, contains unordered items, incorrect quantities, or incomplete sets.
6.7. If packaging damage is noticed upon delivery, the Buyer must note it on the courier’s delivery document or draw up a separate report in the courier’s presence. Failure to do so releases the Seller from liability for damage related to packaging not recorded at delivery.
7. Product Quality and Warranty
7.1. Product data is generally indicated in individual product descriptions.
7.2. Colors, shapes, or other parameters may differ due to the Buyer’s display settings.
7.3. Minor deviations from measurements may occur for garments, accessories, and apparel parts.
7.4. The Seller is not liable for improper fabric care or damage caused by misuse. If the Buyer damages the product or fabric by improper care or attempts restoration without consulting the Seller, such damage is deemed Buyer-caused.
7.4.1. Care recommendations are provided in the “Product Care” section. If unclear, the Buyer must promptly contact the Seller.
7.4.2. Proper care is the care indicated in the “Product Care” section of each product.
7.5. Goods are covered by a 2-year warranty in accordance with Article 6.338(2) of the Civil Code of the Republic of Lithuania.
8. Returns and Exchanges
8.1. Defects are remedied and defective goods are exchanged or returned pursuant to Government Resolution No. 697 (11 June 2001) “On Approval of Retail Trade Rules” and Civil Code Articles 6.228(10)–6.228(11), among others.
8.2. The Buyer may withdraw from the purchase contract within 14 calendar days from delivery and receive a refund. The Buyer must clearly notify the Seller of unilateral termination; the Seller confirms receipt without delay. The Buyer must indicate the product name and order number and send or deliver the goods to the Seller within 14 calendar days. The Seller refunds immediately, but no later than 14 calendar days, after receiving the goods or receiving proof of dispatch. Return shipping costs are borne by the Buyer. Returns must meet the conditions in Clause 8.5.
8.3. If a product does not meet quality requirements, within two years of receipt the Buyer may submit a claim to the Seller and request repair, replacement, price reduction, or unilateral termination in accordance with the Civil Code. Claims must be emailed to info@laisvastilius.lt and include:
8.3.1. information and circumstances related to the claim (nature of the defect, date, etc.);
8.3.2. the preferred remedy (repair, replacement, price reduction, or termination);
8.3.3. proof of purchase;
8.3.4. claimant’s contact details;
8.3.5. supporting evidence (e.g., photos, documents, or the product). The Seller may request additional information.
8.4. The Seller responds to the Buyer’s claim without delay, but no later than within 14 calendar days. Proportionate return costs for defective goods are paid by the Seller. Goods are returned under Clause 8.5.
8.5. Return conditions:
8.5.1. the item must be in its original, undamaged packaging (not required for defective items per Clause 8.3);
8.5.2. the item must be undamaged;
8.5.3. the item must be unused and retain commercial appearance (labels, protective films intact) (not applicable to defective items);
8.5.4. the item must be complete as delivered;
8.5.5. proof of purchase must be provided.
Return address:
Švitrigailos g. 27, Vilnius
Tel. +37069466986
8.6. The Seller may refuse returns that do not comply with Clause 8.5.
9. Liability
9.1. The Buyer is fully responsible for the accuracy of personal data provided. If inaccurate data is provided, the Seller is not liable for resulting consequences and may claim direct losses.
9.2. The Buyer is responsible for actions performed on the website or in-store.
9.3. If a third party uses the Buyer’s login data, that person is deemed the Buyer.
9.4. The Seller is not liable for losses arising from the Buyer’s failure to read or follow these Terms.
9.5. The Seller is not responsible for information or activities on external websites linked from this store.
9.6. The party at fault compensates direct losses to the other party.
10. Marketing and Communication
10.1. The Seller may, at its discretion, initiate various promotions in the online store.
10.2. The Seller may unilaterally change or cancel promotions without notice; changes apply prospectively.
10.3. The Seller sends notifications to the contact details provided by the Buyer during registration.
10.4. The Buyer sends all notices and queries using the contact details provided in the online store’s “Contacts” section.
10.5. The Seller is not liable if the Buyer does not receive informational or confirmation messages due to internet/network or email provider disruptions.
11. Final Provisions
11.1. These Terms are governed by the laws of the Republic of Lithuania.
11.2. Disputes are resolved through negotiation. If unresolved, the Buyer may contact the State Consumer Rights Protection Authority: A. Goštauto g. 12, 01108 Vilnius, email: tarnyba@vvtat.lt, tel. +370 5 262 6760, or submit a complaint via https://vvtat.lrv.lt/.